Refund policy

Last updated: September 29, 2026

At TrashLane™, we want you to feel confident about your purchase. We offer a 30-day return policy, subject to the conditions below.

RETURNS

You may request a return within 30 days of receiving your order.

To qualify for a voluntary return, the product should be unused, unopened, in its original packaging and in the same condition in which it was received. You will also need your order number or other proof of purchase.

To request a return, contact us at trash.lineee@gmail.com before sending anything back. Include your order number and a brief explanation of your request.

If your return is accepted, we will provide the correct return address and instructions. Items returned without contacting us first may not be accepted. Please do not send returns to our registered office unless we specifically instruct you to do so.

CHANGE-OF-MIND RETURNS

For returns made because you changed your mind, you are responsible for the return shipping costs unless applicable law requires otherwise. We strongly recommend using a tracked shipping service.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, defective or different from what you ordered, contact us at trash.lineee@gmail.com as soon as possible and include photographs of the item and packaging.

Where the issue is confirmed, we will offer an appropriate solution, such as a replacement or refund, and cover reasonable return costs where required.

CANCELLATIONS

If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes once an order has entered processing or has been dispatched.

Customers in the United Kingdom may have a legal right to cancel an online purchase within 14 days after delivery without giving a reason. After notifying us, the goods should normally be returned within a further 14 days. These rights are separate from and are not limited by our 30-day return policy.

REFUNDS

Once your return has been received and reviewed, we will notify you of the outcome.

Approved refunds will be issued to the original payment method. We aim to process refunds promptly and always within the period required by applicable law. Your bank or card provider may require additional time to display the refund.

Where required by law, eligible standard outbound delivery charges will also be refunded. Additional costs for premium or expedited delivery may not be refundable beyond the cost of standard delivery.

If more than 15 business days have passed since we confirmed your refund, please contact us at trash.lineee@gmail.com.

STATUTORY RIGHTS

This policy does not limit any mandatory consumer rights available under the laws of your country or region.